Training Operations Coordinator

Remote

Full Time

Entry Level

Priority Deadline: December 2, 2024
We will review applications after this deadline on a rolling basis

Do you want to color-code the world, and do databases make you giddy? We want to talk to you! The Management Center (TMC) is seeking a Training Operations Coordinator. We’re looking for candidates who are highly organized, passionate about details, enjoy the thrill of fast-paced and complex logistics that contribute to major impact for social justice, public sector and educational equity movements, and thrive on making things run well.

Who We Are

Our mission is to help leaders working for social change build and run more equitable, sustainable, and results-driven organizations. Founded in 2006, we’re now a 50+ person, $13 million organization. We've helped shape the practices of hundreds of influential organizations and thousands of individual managers and staff, with a particular focus on social justice, public sector and educational equity organizations. Our clients work on critical issues, like advocating for educational equity, promoting immigration reform, fighting for racial, economic and gender justice, and protecting voting rights. We aim to help them by making their organizations as effective as possible, by providing coaching, training, and resources for the broader field.

What We Do

We work with organizations to advance justice and equity in the United States. Achieving our mission will take well-crafted strategies, winning hearts and minds, building power, and transforming systems and structures that were never meant to value or serve our communities or our planet. Our communities and schools need strong, well-resourced leaders, organizations, and movements that can resist harmful systems, root in their vision in transformative practices, build new structures and win key battles that advance our collective interest. Effective management is one crucial way to help build the strong, well-resourced organizations, leaders, and movements we need.

What You’ll Do

Managed by the Partner of Client Support, Viridiana Safty, the Training Operations Coordinator will be a critical and integral member of the Client Support Team who will work across the organization to help ensure we meet the needs of our clients so they can achieve their missions in the world.

The Training Operations Coordinator will work with all clients in a manner that shows that they are valued and leaves them being even bigger fans of TMC after they come into contact with you. The role will likely evolve over time, but at a minimum, you will:

Training operations and support - approximately 65% of your time

Perform logistics for in-house trainings so that our trainers and participants have a seamless training experience from beginning to end. This includes scheduling trainer prep calls, pre and post training communications, supporting accommodation requests, keeping track of multiple moving pieces, and navigating last minute or complex requests. Ensuring trainers and participants have everything they need to set their training experience up for success.
Complete general administrative duties, such as providing helpful timely responses to training inquiries in a high volume external facing inbox by navigating requests with a lens for problem-solving.
Troubleshooting participant needs in our training management system. Manage a large volume of training participants and financial data using various software programs, such as Zoom, Salesforce (client relationship management platform) and Arlo (our training management system).

Contracting Support - approximately 20% of your time

Draft agreements for our in-house trainings program, Management Workout , and open-registration course packages.
Manage contracting process to ensure both parties have signed and that contract is filed appropriately including any relevant contract amendments.
Prep for auditing (contract checks) and overall contract management of agreements.

Administration - approximately 15% of your time

Ensure accurate entry and updates to participant information into our database (Salesforce) so that we can track our pipeline, impact, and progress towards goals.
Manage TMC main office phone number, answering our TMC line and navigating client questions and requests with a lens for problem-solving.
Take on special projects to improve participant experience or streamline processes to make them more effective and efficient for the team and our clients.

If you’d been in this role in the past year, for example, you would have:

Provided logistics support for ~200 in-house training sessions.
Drafted ~160 training agreements for in-house training sessions.
Responded to emails from our open registration participants answering questions that range from simple training date transfers to creating large prepaid orders.
Troubleshooting specific issues like broken training material links, updating duplicate organizational information in Salesforce and tracking down a lost package of training materials.
Coordinated the hiring of a Spanish language interpreter for an in-house training and collaborated with training leadership to secure Spanish Language training materials.
Supported our trainers in transitioning to a new calendaring platform for scheduling prep calls with our clients.

Who You Are

To be successful in this role, you will be someone who will positively contribute to how we think about our culture: excellence with heart. More specifically, you will be most of the following:

Organized and detailed project manager: You bring a passion for making things work well and an ability to handle a large volume of work impeccably in a high performing environment, including strategically prioritizing the most important and impactful work while keeping the others moving or explicitly placing them on the backburner. You’ve got your system for getting things done, and it gets-things-done! You are able to track multiple work streams at once, know where you are with any given project, and your work is trusted to be accurate, complete and timely, including follow-up and follow-through.
A strong problem solver and rigorous thinker: You partner with other stakeholders to anticipate challenges, troubleshoot problems, and decipher unexpected results and can devise creative, pragmatic solutions to help us move forward by identifying and resolving underlying issues. You work to solve problems as they arise while also keeping an eye on long range solutions to mitigate future problems or issues. You collaborate with stakeholders to solicit input and feedback on potential solutions and their impact. You are solutions-oriented and flexible in your approach.
Interpersonal and relational skills: You are able to quickly build a connection with clients/participants and colleagues across the organization in a way that helps you anticipate their needs and offer support/suggestions based on the timing of their needs. The people you engage with leave the interaction feeling understood and that their questions/concerns were well addressed in a timely, accurate and complete way. You are known for being reliable, supportive, and kind.
Demonstrated commitment to racial and gender identity equity: You have demonstrated success in ensuring more equitable and inclusive outcomes for those impacted by your work. You understand the impact of systemic and implicit biases related to race and gender identity that can play out in the workplace — both on your team(s) and with clients/participants. You effectively develop and build relationships across lines of difference and power and you own up to missteps, understand their potential impacts, and repair harm. You can proactively spot issues of equity and inclusion in your work and can bring practical solutions by drawing on personal experience combating white supremacy, racism, and other interconnecting systems of oppression.

Finally, you need to contribute to our culture, which we sum up as “excellence with heart”, by living into our core values and helping to strengthen our organization.

We know that candidates will be stronger in some areas of this role more than others. Please don’t let that stop you from applying!

What Else You Should Know

We are an equal opportunity employer, are committed to racial and gender equity, and we make a particular effort to recruit candidates who identify as Black, Indigenous, people of color, and gender non-binary to apply for open positions.

We also strive to ensure our hiring process, including the submission of the application, meets your needs. To submit an application to this post, you will need to upload a resume and answer a few questions (using open text and multiple choice answers). If there are accommodations that would help you in submitting the application, please email [email protected] . For accommodations needed during the interview process, we have a section to indicate this in the application (no need to email).

The position can be based anywhere in the U.S. and is full-time. This position might involve travel 5-6 times a year.

The salary range for this role is between $59,228 - $71,310, with exact salary depending on experience. We aim to offer competitive salaries and benefits and are committed to equity, trust, and transparency in compensation. Basing compensation on someone’s willingness and ability to negotiate or on their prior salary leads to wide inequities and bias in how people are paid, particularly for groups experiencing historical oppression. Therefore, we do not ask for prior pay history from our candidates and our offer-making process is negotiation-free for salaries and benefits. We determine the best possible salary offer based on relevant experience and extent to which candidates demonstrate the competencies for the role during the entire hiring process. TMC also uses our annual performance evaluation process at the end of each year to determine raises and promotions.

We also offer excellent benefits, including (but not limited to):

90% of premiums covered by TMC for employees; 80% covered for spouses, domestic partners, and dependents
Life and Long-Term disability insurance and an Employee Assistance Program at no cost to employees
Option to enroll in pre-tax health and dependent care flex spending accounts
We support staff and loved ones in times of financial hardship through an additional Hardship Fund that staff can access as a wage supplement.
An additional 3.5% employer contribution to your retirement fund with no match required
$100 per month stipend towards cell phone and internet
Generous time off (including 4 weeks of paid vacation for full-time staff) and we close for 2 weeks at the end of the year.

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There are always opportunities to improve processes and special seasonal projects, however we also know that a big portion of this training ops role includes doing the same things every week. Do you like and love knowing predictable work that you do every week/month and also improving those tasks?*

Our interview process involves reading, creating written materials, and interviewing by video (we enable closed captions).

We want to make our hiring process as accessible as possible. Please don't hesitate to tell us what you need. While we cannot guarantee all accommodations, our team will make accommodations whenever possible with sufficient prior notice.

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At The Management Center, we’re committed to making our organization one where people from all backgrounds – and in particular people with marginalized identities – thrive. While we have a lot of learning still to do, we’re working hard to incorporate equity and inclusion into all aspects of our work.

If you feel comfortable answering, we'd like to ask you a few questions about your identity. These questions are completely optional and will not be used to make specific hiring decisions, but rather to help us make sure we're building a diverse pool of candidates in the initial stages of the process.

We are an equal opportunity employer, and we make a particular effort to recruit people with historically marginalized identities to apply for open positions.

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Training Operations Coordinator

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