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Director of Client Support, Educational Equity

Are you passionate about educational equity, and do you love supporting teams in creating powerful learning opportunities? Do you thrive in a fast-paced environment, have an eye for detail, and want to put your skills to use helping educational leaders access resources to get even better results for students?

The Management Center (TMC) is seeking a Director of Client Support for Educational Equity to support our growing team. We’re looking for candidates who are excited to connect clients in the educational equity movement with training and coaching services that will support leaders to run more effective organizations.

Who We Are

Our mission is to help social change leaders learn how to build and run more effective organizations so they can deliver great results. Founded in 2006, we have helped shape the practices of hundreds of influential organizations and thousands of individual managers. Our clients work on issues – like expanding educational opportunities, promoting immigration reform, fighting for racial, economic and gender justice, and protecting voting rights – where they face an inherently uphill battle and so must fight more effectively than their opponents if they are going to win. We aim to help them do that by making their organizations as effective as possible, by providing coaching, training, and publications for the broader field.

We work hard to deliver services that produce extremely high levels of client satisfaction, which has enabled us to grow by word of mouth. Our educational equity sector continues to grow, and we have more demand for our services than we can meet, despite our recent growth. One way we hope to increase our impact is to have a knowledgeable Director of Client Support to work with our educational equity clients to make sure they get the services they need and to support our amazing team of coaches and trainers.

Responsibilities

The newly created role of Director of Client Support, Educational Equity will talk to and delight clients while strategically matching trainers and coaches with clients where they can make the biggest impact. The role will likely evolve over time, and the more you can handle, the better, but at a minimum you will:

  • Conduct initial client intake for educational equity sector inquiries - talking with clients to explore their needs and learn more about their teams.
  • Whenever possible, provide clients with quick assessment, coaching, and/or tools during initial communication that provides some immediate assistance.
  • Match the TMC services, products, and content that best meet clients’ needs while making strategic decisions reflecting TMC’s organizational objectives.
  • Coordinate with the awesome educational equity practitioners to ensure strategic client pairing, and identify and share management trends you are hearing from clients.
  • Delight both clients and practitioners throughout the process from client inquiry to engagement contract.
  • Take on ad hoc special projects, such as how to better package our services, as needed.

Qualifications

The ideal candidate for this role:

  • Has experience working in educational equity organizations (bonus points for experience working in a pre-K-12 public school serving low income communities).
  • Demonstrates fluency and familiarity in working with organizations committed to improving outcomes specifically for underserved students, and working with urgency to address the educational inequities that presently exist along racial and socio-economic lines.
  • Has a deep commitment to advancing the values of equity and inclusion, and can thoughtfully navigate issues related to race, identity, and equity.
  • Thrives in a fast-paced office environment and can manage a high volume of work efficiently without sacrificing quality, and is willing to do what it takes to get the job done.  
  • Is known for being highly responsive and organized, and demonstrates a strong sense of ownership over tasks, excellent follow through, and strong attention to detail.  
  • Has strong verbal and written communication skills, and an orientation to making sure customers are delighted in their interactions with us
  • Has excellent creative problem-solving skills and is able to develop and implement thoughtful approaches, including both short-term, in-the-moment fixes and longer-term, systemic solutions.
  • Is relentlessly solutions-oriented and flexible.

We like to think of our culture as one that combines excellence with heart, and we’re looking for people who can help us build on that culture.

What Else You Should Know

We are an equal opportunity employer and are committed to racial and social justice, and we make a particular effort to recruit people of color and indigenous people to apply for open positions.

The position is full-time and is ideally based in Washington, D.C., though we are open to considering other locations for the right candidate. The salary range for the position is $70,000 to $110,000, with exact salary depending on experience.

We also offer excellent benefits, including an additional 5% employer contribution to your retirement fund with no match required.

What Now?

If this seems like you, please fill out the form to the right to submit your resume and a cover letter.

 

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